Meet our Leadership Team

Symbio is a founder-led company. Our Board of Directors and Executive team have significant management experience gained across technology, software and telecom.

Michael Boorne

Non-Executive Director

Mr Boorne is a serial entrepreneur, combining extensive technical expertise with deep commercial and corporate experience.

Michael has founded start-up businesses such as Sprit Modems and Mitron Pty Ltd, and is a director and committee member of numerous private companies and charitable foundations. He was previously a non-executive director of Netcomm Ltd.

Andy Fung

Non-Executive Director

Mr Fung is a co-founder of Symbio. He was Managing Director of Symbio (formerly MNF Group) from 2006 until 2012. Mr Fung previously held senior management positions with Telstra, Optus and Lucent Technologies of the US.

During his time in Telstra, Mr Fung was seconded to the Australian Trade Commission (Austrade) as Specialist Trade Commissioner and supported Australian exports to countries in Asia. Mr Fung is also an Executive Director of a private company with interests in trade and investments.

Leanne Heywood

Non-Executive Director

With a background in finance and accounting, Leanne is a highly experienced company director holding Board positions for both public and private companies in B2B settings across a variety of industries. She also has extensive international experience managing complex and culturally diverse stakeholder relationships across the APAC region.

She currently chairs Audit and Risk Committees at ASX-listed companies Allkem Ltd, Midway and Quickstep Technologies.

Gail Pemberton

Non-Executive Director

Ms Pemberton’s career as an executive focused on technology, technology intensive businesses and financial services in a variety of C-level roles.

Since transitioning to a Non-Executive Director career, Gail has amassed extensive experience as a Chair and as a Director of both ASX listed and global companies and has participated in several IPOs, acquisitions, divestments and capital raisings.

Rene Sugo

Executive Director & CEO

Mr Sugo is the current CEO and the co-founder of Symbio.

During his tenure as CEO, Symbio has grown to become Australia’s largest IP Voice network and established its reputation for innovation and technical capability on the global stage.

Anne Ward

Chair & Non-Executive Director

Anne is a highly experienced company director with a focus on growth strategies in rapidly changing, highly regulated and customer focussed businesses. Prior to becoming a professional director, Anne was a commercial lawyer for 28 years.

She is currently Chairman of RedBubble Ltd, non-executive Director of The Star Entertainment Group and a Director of the Foundation for Imaging Research amongst other roles.

John Boesen

Chief Technology Officer

John Boesen was appointed in June 2018 as Chief Technology Officer of Symbio to transform the technology team and lead the modernisation of the technology stack to drive the business’s next phase of growth, focused on global expansion of its voice network and software platforms.

John has led multi-disciplinary technology and creative teams over the past 20 years at executive and senior management levels, previously serving as the Chief Information Officer and prior Chief Technology Officer of William Hill Australia, as well as the Chief Operating Officer of Etherstack plc.

A graduate of the Australian Institute of Company Directors (GAICD), John also holds a dual Bachelor of Science degree in Mathematics and Computer Science from the University of New South Wales.

Dylan Brown

Chief Executive Officer – Connect

Dylan Brown was appointed as CEO of Symbio’s Connect division in August 2023, after acting in the role for 8 months. In this time, Dylan has been instrumental in rolling out Symbio's digital transformation roadmap championing low-no code portals, automation and API development.

Having joined Symbio through the Telcoinabox acquisition, Dylan has a combined tenure of close to nine years. Prior to the current role, he led the Connect Product Team as General Manager Products & Marketing.

Dylan has a strong focus on the customer, championing product growth and development, bringing with him commercial acuity and market leadership. Dylan has 10+ years of telecommunications experience working for AAPT, Pacnet and Telcoinabox in Account Management, Sales & Marketing. He also represents Symbio at the GLF Forum board and has been selected as one of the participants to be trained as a next generation global leader.

Jon Cleaver

Chief Executive Officer – TaaS

Jon Cleaver was appointed Chief Executive Officer – TaaS in December 2021. In this role, he is responsible for overseeing the software platform which enables Challenger Service Providers to resell communication services – such as mobile, cloud PBX and data – under their own brand.

Jon previously headed up the Sales and Business Development teams, before serving as the Chief Commercial Officer - leading the Sales, Products, Carrier and Regulatory teams - and most recently as the Chief Executive of Wholesale.

Having been at the forefront of the industry for over 15 years, at both executive and senior management level, Jon was previously a Senior Account Manager at Telstra Wholesale before joining Symbio.

Kate Denton

Chief Financial Officer

Kate Denton was appointed as CFO in February 2023 after 12 months acting in the role. In this time, Kate implemented a Tier 1 audit firm for the first time in Symbio’s history, lead the realignment of financial performance frameworks to enable growth in the newly restructured organisation, right-sized the cost base of the organisation, optimised finance teams’ structure and implemented tools for improved efficiency and accuracy.

Kate has been with the company for eight years in several senior finance roles, including Group Financial Controller and Head of Finance for the TNZI subsidiary in New Zealand. Prior to joining Symbio, Kate spent several years in London working as a Finance Manager at fintech company SunGard (now FIS). Kate also worked as Group Financial Accountant at Vector Electricity and started her career as an auditor at Audit New Zealand.

Kate is a Chartered Accountant with Chartered Accountants Australia and New Zealand, holds a Bachelor of Commerce (Grad Dip) in Accounting and Economics from the University of Otago and is a member of the Australian Institute of Company Directors. At Symbio, she is a contributor to the executive risk committee and board ESG committee.

Cathy Doyle

Chief Experience Officer

Cathy Doyle joined Symbio in June 2021 as our first Chief People Experience Officer to lead the design and implementation of our global people strategy to enable our ambitious expansion goals, ensuring that each Symbion continues to thrive. In May 2023 Cathy became Symbio’s Chief Experience Officer where she leads all Experience elements: Customer Experience, Brand Experience, People Experience, User Experience, and Corporate Experience.

Cathy brings a wealth of acumen to her role, possessing over 25 years of experience in holding senior roles in companies such as ParaFlare, Rabobank Australia and NZ, McDonalds Australia, BNP Paribas, CBA and Qantas, amongst others.

A graduate of the Australian Institute of Company Directors (GAICD) and the Australian Institute of Superannuation Trustees (AIST), Cathy also holds a Bachelor of Social Science degree, a Certificate in Governance, Graduate Diploma qualifications in Psychology and Vocational Education & Training and an MBA.

Iain Falshaw

Chief Executive Officer – Enterprise

Iain Falshaw joined Symbio as part of the Telcoinabox acquisition in 2018 and was appointed as Chief Executive Officer – Enterprise in December 2021. In this role, he is focussed on driving the growth of our Government and Enterprise business based on industry leading partnerships with Microsoft and Cisco Webex, both domestically and as part of Symbio’s expansion into APAC. Prior to this, Iain served as Chief Executive - Direct, overseeing a consolidation and divestment strategy of our former Direct segment, which completed in January 2022.

He has over 30 years of experience in the Telecoms industry. During that time, he has held several senior management roles including Chief Commercial Officer of Inabox Group, CFO & Company Secretary of Aggregato Global, Managing Director of ACN Pacific and was a Non-Executive Director of the Telecoms Industry Ombudsman (TIO).

Iain has a BA Hons in Business from Robert Gordons University, Aberdeen, is a Chartered Management Accountant and a graduate of the Australian Institute of Company Directors (AICD).

Helen Fraser

Chief Legal Officer

Helen Fraser joined Symbio as its first in house counsel in 2012, bringing more than 20 years’ experience from prior legal, contract management and leadership roles mostly in the technology, telecommunications and aerospace industries, including at Accenture, Optus, Lucent Technologies, ERG and Hawker Pacific.

As Chief Legal Officer, Helen heads up the Legal and Compliance Team at Symbio and is also a committed executive sponsor of the Diversity and Inclusion Committee.
She has also been instrumental in driving the award-nominated Women@Symbio program, and is a passionate advocate and sponsor for Symbio’s Green Team.

Helen earned her Bachelor and Master of Laws from The University of Sydney and Bachelor of Arts (Asian Studies - Indonesian) from the Australian National University. Helen is also a graduate member of the Australian Institute of Company Directors (GAICD) and a member of the Association of Corporate Counsel (ACC).

YEO See Kiat

YEO See Kiat (杨时杰)

Executive General Manager, South East Asia

See Kiat was appointed Executive General Manager of South East Asia in August 2021, and leads Symbio's expansion into the Asia Pacific region. With the support of a dedicated team, See Kiat spearheaded Symbio’s successful launch in Singapore, which has seen Symbio become the first fully interconnected carrier to build a voice network in the country in over 20 years.

See Kiat has more than 30 years of experience in the ICT industry, from fixed line and Internet to mobile services and data centres in leading carriers in Singapore. He was the founding General Manager at WingTai i-Advantage Singapore, a pioneer in the data centre industry whilst at Singapore Internet Exchange, See Kiat was part of a team of two which built up the national Internet exchange, enabling a more diverse and reliable internet backbone for the nation. Prior to joining Symbio, See Kiat led SGTech, the leading trade association that focuses on the ICT industry.

He is a graduate of the National University of Singapore with a BSc in Computer Science and Information Systems.

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